Tiffany White

Tiffany White

Associate Professor of Business Administration and Bruce and Anne Strohm Faculty Fellow

  • Email

Contact

4015 Business Instructional Facility

515 Gregory Drive

Champaign, IL 61820

217-333-4597

tbwhite@illinois.edu

Vita

Listings

Educational Background

  • Ph.D., Business Administration, Marketing, Duke University, 2000
  • M.S., Advertising, University of Illinois at Urbana-Champaign, 1994
  • B.S., Advertising, University of Illinois at Urbana-Champaign, 1992

Positions Held

  • Director of Graduate Study, Department of Business Administration, Department of Business Administration, College of Business, 2012-2014
  • Associate Professor of Business Administration, University of Illinois, 2008 to present
  • Assistant Professor of Business Administration, University of Illinois, 1999-2008
  • Assistant Buyer, Venture Stores, 1992-1993
  • Free-lance Market Analyst, RR Donnelley & Sons Company, 1991-1994

Recent Publications

  • Henderson, G., Rank-Christman, T., White, T., Grantham, K., Ostrom, A., & Lynch, J. (2018). Intercultural competence and customer facial recognition. Journal of Services Marketing, 32 (5), 570-580.

Other Publications

Articles

  • Ellison, B., Duff, B., Wang, Z., & White, T. (2016). Putting the Organic Label in Context: Examining the Interactions between the Organic Label, Product Type, and Retail Outlet. Food Quality and Preference, 49 140-150.
  • White, T., Novak, T., & Hoffman, D. (2014). No Strings Attached: When Giving it Away Versus Making Them Pay Reduces Consumer Information Disclosure. Journal of Interactive Marketing, 28 (3), 184-195.  link >
  • White, T., & Yuan, H. (2012). Building Trust to Increase Purchase Intentions: The Signaling Impact of Low Pricing Policies. Journal of Consumer Psychology, 22 384-394.  link >
  • Cheng, Y., White, T., & Chaplin, L. (2012). The Effects of Self-Brand Connections on Responses to Brand Failure: A New Look at the Consumer-Brand Relationship. Journal of Consumer Psychology, 22 (2), 280-288.  link >
  • White, T., Zahay, D., Thorbjornsen, H., & Shavitt, S. (2008). Getting too personal: Reactance to highly personalized e-mail solicitations. Marketing Letters, 19 39-50.
  • White, T., Lemon, K., & Hogan, J. (2007). Customer Retention with the Customer's Future Usage is Uncertain. Psychology & Marketing, 24 (10), 849-869.
  • Schlosser, A., White, T., & Lloyd, S. (2006). Converting Website Visitors into Buyers: How Website Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions Journal of Marketing, 70 (2), 133-148.
  • White, T. (2005). Consumer Trust and Advice Acceptance: The Moderating Roles of Benevolence, Expertise and Negative Emotion. Journal of Consumer Psychology, 15 (2), 141-148.
  • White, T., Dellande, S., & Taylor, G. (2004). The Role of Provider Communication in External Customer Participation. International Business & Economics Research Journal, 2 (11), 1-5.
  • White, T. (2004). Consumer Disclosure and Disclosure Avoidance: A Motivational Framework. Journal of Consumer Psychology, 14 41-51.
  • Lemon, K., White, T., & Winer, R. (2002). Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision. Journal of Marketing, 66 1-14.

Book Chapters

  • Houde, L., Sherman, D., White, T., & Sheppard, B., N. Haslam (Ed.) (2004). The Four Faces of Trust: An Empirical Study of the Nature of Trust in Relational Forms. Relational Models Theory: A Contemporary Overview ( pp. 287-306). Mahwah, NJ: Lawrence Erlbaum & Associates.

Books and Monographs

  • Qualls, W., & White, T. (2013). 18th Paul Converse Symposium. University of Illinois.

Conference Proceedings

  • Ha, Y., White, T., & Wyer, R. (2012). When making it easy leads to working harder: Counterintuitive effects of popularity cues on choice overload. Society for Consumer Psychology.
  • Ha, Y., White, T., & Wyer, R. (2012). When making it easy leads to working harder: Counterintuitive effects of popularity cues on choice overload. ( pp. 765-766). Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • Xu, J., Cheng, Y., & White, T. (2012). Taking More Money and Donating More Money: the Influence of Self-Threat on Goal-Pursuit. ( vol. 40, pp. 48-52). Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • White, T., Hoffman, D., & Novak, T. (2010). Navigating the Networked Rivers Of The Social Web: Emerging Themes For Consumer Behavior Research On Web 2.X. ( vol. 37,). Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • Ha, Y., & White, T. (2010). Tell Me Your Opinion and I"ll Figure Out Mine: The Role of Popularity Cues and Assortment Size in Consumer Choice. ( 1 ed vol. 2, pp. 227). Society for Consumer Psychology, Kidlington, UK: Elsevier Science Publishers.
  • Xu, J., Cheng, Y., & White, T. (2010). Taking More Money and Donating More Money: The Influence of Self-Threat on Goal Pursuit. ( 1 ed vol. 2, pp. 157). Society for Consumer Psychology, The Netherlands: Elsevier Science.
  • Cheng, Y., White, T., & Chaplin, L. (2009). Self-Brand Connections, Poor Brand Extensions, and Favorable Parent Brand Evaluations. ( vol. 1, pp. 165). Society for Consumer Psychology: American Psychological Association.
  • White, T., Cheng, Y., & Chaplin, L. (2009). When Poor Brand Extensions Result in Favorable Brand Evaluations. ( vol. 36, pp. 45-48). Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • Kulkarni, A., Otnes, C., Ruth, J., & White, T. (2008). The Role of Congruence Theory in Consumer Response to Business-to-Consumer Gift Giving. ( vol. 35, pp. 901-2). Advances in Consumer Research, Provo, UT: Association for Consumer Research.
  • Cheng, Y., White, T., & Chaplin, L. (2007). The Role of Self-Brand Connections in Brand Evaluation. ( vol. 8, pp. 438-440). European Association for Consumer Research Conference.
  • Schlosser, A., & White, T. (2007). The Company They Keep: the Influence of Reasons for Option Limitation on Assortment Judgments. ( vol. 34, pp. 479-480). Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • White, T., & Schlosser, A. (2006). When More is Really More: Effects of Innovativeness and Product Descriptions on Reactions to New Product Assortments. ( vol. 7, pp. 308-309). Asia Pacific Conference of the Association for Consumer Research.
  • White, T., Hoffman, D., & Novak, T. (2005). Forgotten Favors: Biased Account Keeping inInformation-Driven Consumer-Seller Relationships. Society for Consumer Psychology.
  • White, T., & Schlosser, A. (2004). The Effects of Assortment Size, Product Description and Innovativeness on Intentions to Try New Products. ( vol. 31,). Association for Consumer Research Annual Conference.
  • Zahay, D., White, T., Thorbjornsen, H., & Shavitt, S. (2004). Beyond Permission Marketing: Improving E-Mail Response Rate with Appropriate Personalization. Direct Marketing Education Foundation Conference.
  • White, T. (2003). Making Risky Decisions that Count: The Impact of Consumer Trust on Optimism, Mercy and Regret. ( vol. 30,). Association for Consumer Research Annual Conference.
  • Lemon, K., White, T., & Winer, R. (2001). Stick Around. . . You Won't Regret It: an Exploration of Regret Avoidance on the Service Retention Decision. ( vol. 28, pp. 77-77). Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • White, T. (2001). None of Your Business: The Critical Role of Trust in Interactive Marketing Relationships. Association for Consumer Research Annual Conference, Provo, UT: Association for Consumer Research.
  • White, T. (2001). Stick Around . . . You Won't Regret It: An Exploration of Future Regret Avoidance on the Service Retention Decision. Association for Consumer Research, Asia-Pacific Conference.

Presentations

  • Barnes, A., & White, T. (2017). Evaluating Access-Based Brand Extensions: The Role of Group-Brand Connections and Perceived Commitment. Association for Consumer Research Conference.
  • Danienta, N., & White, T. (2017). Seeing Brands Through "Me" Colored Glasses: Effects of Self-Threat and Brand Attachment on Brand Evaluations. Wharton School, University of Pennsylvania.
  • Danienta, N., & White, T. (2017). Seeing Brands Through "Me" Colored Glasses: Effects of Self-Threat and Brand Attachment on Brand Evaluations. Society for Consumer Psychology.
  • Danienta, N., & White, T. (2016). Seeing Brands through “Me” Colored Glasses: Effects of Self-Threat and Brand Attachment on Brand Evaluations. Association for Consumer Research Conference.
  • Danienta, N., & White, T. (2016). Seeing Brands Through "Me" Colored Glasses: Effects of Self-Threat and Brand Attachment on Brand Evaluations. Indiana University, Kelly School of Business, Invited Speaker Series.
  • Barnes, A., & White, T. (2016). How Ownership Judgments Affect Brand Extension Evaluations: A Case of Inter-Consumer Brand Commitment. Brands and Brand Relationships Conference.
  • Danienta, N., & White, T. (2016). Seeing Brands Through "Me" Colored Glasses: Effects of Self-Threat and Brand Attachment on Brand Evaluations. University of Western Ontario, School of Business.
  • Cho, H., & White, T. (2014). Exclusivity as a Key to Exclusive People's Hearts. Society for Consumer Psychology.
  • Song, Y., & White, T. (2014). My Love is the Same Even if You Change: The Effect of Rebranding on Self-Brand Connections. Society for Consumer Psychology.
  • White, T. (2014). Cross-Cultural Differences in the Development and Deterioration of Self-Brand Connections. Brands and Brand Relationships Conference.
  • Xu, J., Cheng, Y., & White, T. (2012). Taking More Money and Donating More Money: Influence of Self-Threat on Goal Pursuit. Association for Consumer Research Annual Conference.
  • Ha, Y., & White, T. (2012). When making it easy leads to working harder: Counterintuitive effects of popularity cues on choice overload. Society for Consumer Psychology.
  • Kwon, M., White, T., & Adaval, R. (2012). Creating "We-ness" by Embracing the Brand: A New Look at Self-Brand Connection. Society for Consumer Psychology.
  • White, T. (2012). Branding Strategy: A Consumer-Centric Approach. Illinois-Warsaw Executive MBA Program.
  • White, T. (2012). Invited lecture. Doctoral Seminar in Consumer Psychology, Norwegian School of Economics.
  • White, T. (2011). Brand Strategy: Making Sense of It All. Science Day Conference, Australian Seafood Cooperative Research Centre.
  • White, T. (2011). Invited lecture. Doctoral Seminar in Consumer Psychology, Norwegian School of Economics.
  • White, T. (2011). The [Brand] Connected Consumer: A Cautionary Tale. TEDxUIUC Conference.
  • White, T. (2010). It's not just about the brand, it's about me: the effects of self-brand connections on brand evaluation following brand failure. International Conference on Research in Advertising (ICORIA.
  • Ha, Y., & White, T. (2010). Tell me your opinion and I’ll figure out mine: The role of popularity cues and assortment size in consumer choice. Society for Consumer Psychology.
  • White, T. (2010). Invited talk. Doctoral Seminar in Consumer Psychology, Norwegian School of Economics.
  • Cheng, Y., White, T., & Chaplin, L. (2009). It’s Not Just About the Brand, It’s About Me: The Effects of Self-Brand Connections on Brand Evaluation Following Brand Failure. Society for Consumer Psychology.
  • Cheng, Y., White, T., & Chaplin, L. (2009). It’s Not Just About the Brand, It’s About Me: The Effects of Self-Brand Connections on Brand Evaluation Following Brand Failure. Marketing Pro-seminar.
  • Cheng, Y., White, T., & Chaplin, L. (2008). Pride or Prejudice: Consumers Self-brand Connection and Reaction to Brand Extension. Norwegian School of Economics and Business Administration.
  • Cheng, Y., White, T., & Chaplin, L. (2008). A Dynamic View of the Relationship Between The Self and Consumer Contexts. Association for Consumer Research Annual Conference.
  • Cheng, Y., White, T., & Chaplin, L. (2008). The Role of Self-Brand Connections in Brand Evaluations. Association for Consumer Research Annual Conference.
  • White, T., Cheng, Y., & Chaplin, L. (2008). The Role of Self Brand Connections in Brand Evaluations. Ben Gurion University of the Negev.
  • Schlosser, A., & White, T. (2007). The Company They Keep: The Effects of Discontinued Vs. Sold-Out Items on Product Assortment Judgments Association for Consumer Research Annual Conference.
  • Schlosser, A., & White, T. (2007). The Company They Keep: The Influence of Reasons for Option Limitation and Perceived Variety on Assortment Judgments. Syracuse University, Research Seminar.
  • Cheng, Y., White, T., & Chaplin, L. (2007). Pride or Prejudice: Consumers Self-brand Connection and Reactions to Brand Extensions. European Advances in Consumer Research.
  • White, T., Zahay, D., Thorbjornsen, H., & Shavitt, S. (2007). We know where you live: Personalization reactance in e-mail solicitations. World Marketing Congress.
  • White, T. (2007). Setting the Stage for Self-Expression: What Can Facebook Teach Us About Internet Marketing in the New Millennium? Sloan Center for Internet Retailing at A. Gary Anderson Graduate School of Management, University of.
  • Kulkarni, A., Otnes, C., Ruth, J., & White, T. (2007). The Role of Congruence Theory in Consumer Response to Business-to-Consumer Gift Giving. Association for Consumer Research Annual Conference.
  • Schlosser, A., & White, T. (2006). The Effects of Assortment Size, Product Description and Innovativeness on Intentions to try New Products. Association for Consumer Research Annual Conference.
  • Zahay, D., White, T., Thorbjornsen, H., & Shavitt, S. (2004). Beyond permission marketing: Improving e-mail response rate with appropriate personalization. Direct Marketing Education Foundation Conference.
  • Zahay, D., White, T., Thorbjornsen, H., & Shavitt, S. (2003). Zahay, D., White, T., Thorbjørnsen, H., and Shavitt, S. (2003). The role of personalization in increasing the response rate of email solicitation. World Marketing Congress.
  • White, T. (2002). What will Tomorrow Bring? The Effect of Consumption Uncertainty on the Consumer's Decision to Stick Around. Midwest Marketing Camp.
  • White, T. (2000). Dynamic Customer Relationship Management: Incorporating Future Considerations Into the Service Retention Disclosure. University of Illinois.
  • White, T. (1999). Deciding to Reveal: Consumer Disclosure Management in Consumer/Seller Relationships. Conference on Survey Research.

Working Papers

  • Maxwell-Smith, M., White, T., & Loyd, D. Employee Voices Matter: Implications from the Effects of Perceived Employee Treatment and Social Dominance Ideologies on Brand Attitudes.
  • Xu, J., Cheng, Y., & White, T. The Influence of Negative Feedback on Consumers' Motivations To Pursue Unrelated Goals.
  • Danienta, N., & White, T. Seeing Brands Through "Me" Colored Glasses: Effects of Self Threat and Brand Attachment on Brand Evaluations.
  • Ha, Y., White, T., & Wyer, R. Inspiring Curiosity: Effects of Popularity Cues on Attention to Product Information.

Honors and Awards

  • Bruce and Anne Strohm Faculty Fellow, University of Illinois Gies College of Business, 2012 to present
  • N/A, University of Illinois List of Teachers Rated as Excellent, 2000-2004, 2006-2008, 2010-2013, 2015-2018

Grants

  • How Improving Employee Livelihood can Enhance Brand Attitudes and Competitive Strategy, Department of Business Administration, University of Illinois, 2015-2016
  • Consumer Sciences Initiative, Social and Behavioral Sciences Research Committee, 2012-2014
  • Optimising quality and value in domestic prawn value chains, Australian Seafood CRC, 2010-2011
  • The Role of Popularity Cues and Assortment Size in Consumer Choice, Stellner Scholarship Fund, 2010

Service

  • Co-Chair, Association for Consumer Research Conference, 2018 to present
  • Journal of the Association for Consumer Research (JACR), Association for Consumer Research, 2017 to present
  • At-Large Director, Association for Consumer Research, 2016 to present
  • Chair, Ethnic Minority Affairs Committee, Society for Consumer Psychology, 2016 to present
  • Chair, Ethnic and Minority Affairs, Society for Consumer Psychology, 2016-2017
  • Board Member, Journal of the Academy of Marketing Science, 2015-2017
  • Board Member, Journal of Service Research, 2012-2017
  • Board Member, Journal of Consumer Psychology, 2002-2017
  • Co-Chair, 2012 & 2016 Paul D. Converse Symposium, 2012-2016

Teaching Interests

Brand Management, Consumer Behavior, Marketing Management, Promotional Strategy, Retailing, Customer Relationship Management

Research Interests

Consumer-brand relationships; Consumer Decision Making

Current Courses

  • Marketing Communications (BADM 323) Introduces the student to the topic of marketing communications and promotion management. Topics covered include: advertising, sales promotion, point-of-purchase communications, interactive marketing, and event sponsorships.
  • Promotional Strategy (BADM 528) Management orientation to promotional strategy for the medium and large size organization: includes analyses of the primary elements of the promotional function from both qualitative and quantitative perspectives emphasizing such factors as (1) selection among alternative promotional tools, (2) the promotional budgeting and allocation process, and (3) determination of appropriate messages and media schedules for given product/market situations. Explores widely used models in depth for strategic usefulness; emphasizes case analysis and contemporary situations.
  • Res Sem in Consumer Behavior (BADM 538) Advanced doctoral level seminar which critically examines the relevance of behavioral and social constructs for generating consumer behavior theories. It specifically discusses the need for, and procedures with which to modify behavioral/social processes.

Contact

4015 Business Instructional Facility

515 Gregory Drive

Champaign, IL 61820

217-333-4597

tbwhite@illinois.edu

Vita