Han Ye

Han Ye

Assistant Professor of Business Administration

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Contact

394 Wohlers Hall

1206 S. Sixth

Champaign, IL 61820

217-244-6656

hanye@illinois.edu

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Listings

Educational Background

  • Ph.D., Statistics & Operations Research, University of North Carolina at Chapel Hill, 2014
  • M.S., Statistics & Operations Research, University of North Carolina at Chapel Hill, 2013
  • B.S., Applied Mathematics, University of Science and Technology of China, 2008

Positions Held

  • Assistant Professor of Business Administration, Business Administration, University of Illinois, 2014 to present
  • Research Associate, National University of Singapore Business School, 2013-2014

Recent Publications

  • Ye, H., Luedtke, J., & Shen, H. Forthcoming (2019). Call Center Arrivals: When to Jointly Forecast Multiple Streams? Production and Operations Management, 28 (1), 27-42.
  • Ibrahim, R., Ye, H., L'Ecuyer, P., & Shen, H. (2016). Modeling and Forecasting Call Center Arrivals: A Literature Survey and A Case Study. International Journal of Forecasting, 32 865–874.

Other Publications

Chapter in a Book

  • Gans, N., Liu, N., Mandelbaum, A., Shen, H., & Ye, H. (2010). Service Times in Call Centers: Agent Heterogeneity and Learning with Some Operational Consequences. Borrowing Strength: Theory Powering Applications – A Festschrift for Lawrence D. Brown ( pp. Vol. 6, 99-123). Institute of Mathematical Statistics Collections.

Other Publication

  • Ye, H. (2015). Methods and systems for assessing the efficiency of call center operations. US Patent 9148511. Co-inventor: Shi Zhao.
  • Ye, H. (2014). Call center issue resolution estimation based on probabilistic models. US Patent 8787552. Co-inventor: Shi Zhao.

Working Paper

  • Mukherjee, U., Ye, H., Chhajed, D., Hirsbrunner, J., & Roloff, C. (2017). A Framework for Preventive Intervention and Resource Optimization for Population Level Diabetes Care.
  • Mukherjee, U., Ye, H., Chhajed, D., Hirsbrunner, J., & Roloff, C. (2017). Socio-Economic and Operational Determinants of Inequity in Healthcare Outcome: From Explanatory to Predictive Modeling.

Honors and Awards

  • List of Teachers Ranked as Excellent, University of Illinois at Urbana?Champaign, 2015-2017

Teaching Interests

Teaching Interests: Analytics

Research Interests

Research Interests: Data Analytics, Service Operations, Healthcare

Current Courses

  • Management Decision Models (BADM 374) Introduction to methods of operations research from an executive or managerial viewpoint, emphasizing formulation of business problems in quantitative terms; industrial applications of linear programming, dynamic programming, game theory, probability theory, queuing theory, and inventory theory.
  • Predictive Data Analytics (BADM 590) Special topics in the general area of business. Topics are selected by the instructor at the beginning of each term. Approved for letter and S/U grading. May be repeated if topics vary; unlimited credit hours for graduate and professional students.
  • Proseminar in Operations Mgmt (BADM 591) Lectures in topics of current interest not covered by regular course offerings. Subjects are announced in the Class Schedule. Approved for letter and S/U grading. May be repeated in the same term and/or separate terms as topics vary; unlimited credit hours for graduate and professional students.

Contact

394 Wohlers Hall

1206 S. Sixth

Champaign, IL 61820

217-244-6656

hanye@illinois.edu

Google Scholar