Yang Gao

Educational Background

• Ph.D., Information Systems, Simon Business School, University of Rochester, 2021
• B.S., Information Systems, College of Management and Economics, Tianjin University, 2015

Positions Held

• Assistant Professor of Business Administration, Business Administration, University of Illinois at Urbana-Champaign, 2023 to present

Recent Publications

• Gao, Y., Rui, H., & Sun, S. Forthcoming. The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter. MIS Quarterly, 47 (3), 983-1014.
• Gao, Y., Li, M., & Sun, S. (2023). Field experiments in operations management. Journal of Operations Management, Wiley, 69 (4), 676-701.  link >
• Gao, Y., Duan, W., & Rui, H. (2022). Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. Information Systems Research, Institute for Operations Research and the Management Sciences (INFORMS), 33 (3), 954-977.  link >
• Sun, S., Gao, Y., & Rui, H. (2021). Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. Journal of Management Information Systems, Taylor & Francis, 38 (3), 579--611.